Okay, I’ll make it easy. The bad news comes first, because I believe bad news should always be followed by something good.
The bad news: On my home desktop computer (a Mac Mini), I’ve lost all emails dated between early evening Sept. 12 thru Sept. 26. Yup. Two weeks’ worth. I “had” received and even replied to some of those messages during this time frame, but after multiple computer crashes and software reinstalls, they’re now gone (including the messages I hadn’t yet opened or answered in between crashes/reinstalls). Therefore, I must ask that anyone who sent me updates on cases and/or documents to please resend them.
The good news (and there’s much for which to be thankful): I only lost two weeks’ worth of files, which is certainly better than the alternative of losing everything.
Other good news and reassurances:
We use WordPress software to power our website, which means all photos, files, and case summaries remain safely intact on our server.
Any correspondence sent via Facebook is (obviously) all still there.
My Mac’s TimeMachine Backup rescued desktop files saved up through Sept. 12.
Some messages and files (for example, those sent from Waterloo Police Investigator Brice Lippert) got read and the documents/updates uploaded to the server in between crashes.
Despite four particularly long days of pure frustration (and thoughts of doing evil deeds to a hard drive that continued to crash like clockwork), never once did I open a certain kitchen drawer to eyeball my red-handled hammer.
I know what you’re probably thinking. Doesn’t she know to back up her files? Yes, and I do so regularly. I also called Apple and spoke with three technicians. But, since I don’t own a smart phone or iPad (just a regular Mac Mini and a regular old cell phone used for calls and what little texting I do), I’ve always chosen to have my email deleted from the server once it downloads to my computer. Guess I need to get my head into the iClouds.
The whole techno-story behind the computer crashes/reinstalls would bore most into a coma, so I’ll spare you the details. If, however, anyone out there emailed me between Sept. 12 and 26 about a new case or provided updates on one already listed on our site, I hope you’ll take time to resend the message. Those details do matter.
Thanks to all for your patience and understanding.
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